In a sector that spends 7 times more than its annual profit on correcting errors, improving business operations is essential if construction is to thrive into 2025.
By implementing an end-to-end value focus, you can clearly define opportunities to improve and build a prioritised improvement plan that engages your teams.
Voice of the customer
The first step is to determine the needs and expectations of your customers. From this foundation, you can build a clear set of values for the company to embed and adhere to.
The voice of the customer also helps you to understand the quality, costs and delivery requirements. By understanding their needs, you can provide them with the best possible service in the most efficient way.
Identify end-to-end improvement opportunities
BBI help construction companies to carry out an end-to-end analysis of all their processes, both internal and external. This analysis is vital as it helps companies to understand their current state and identify areas where value is being lost, in either time, money or resources. Only when the current state is known, can an improved future state be planned.
Improving flow and reduce variation
By streamlining all your processes and introducing standardised ways of working, the company can improve the flow of its people and processes. BBI help companies to develop systems that are simple, clear, and optimised which can be replicated across the company.
Link support processes
At this stage, we assist businesses in setting up systems that support the value stream. This means improving interfaces across internal functions and external supply chain partners to deliver quality products and services.
It also means establishing clear supply and demand signals, so that the right products and services are delivered in the right way, at the right time, every time.
Standardise and continuously improve
Once you’ve established the best practice, make it the common practice. Review with the teams to determine which parts of the system are working and which need further improvement.
As Business Improvement Specialists, BBI can help businesses map value streams to identify areas of opportunity and improvement. We can help to implement leadership support systems and management routines, to help deliver continuous improvement for the customer and company.
Improving the UK construction sector
BBI Services’ team of industry experts will work with you to optimise your processes, improve your quality, and implement a continuous improvement culture across the company. For more information, please contact us: